Fft questions

1. What is the FFT question?
2. What is FFT score?

What is the FFT question?

Filling out the FFT form

You'll be asked: "Overall, how was your experience of our service?" You can rank your answer from "very good" to "very poor". You'll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions.

What is FFT score?

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.